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Can Product Owners estimate?

Product Owners – can / should they weigh-in on story estimates?

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Product Owners – can / should they weigh-in on story estimates?

I engaged a contractor to come over to my home the other day to give me an estimate for doing some external work on my house. I needed some carpentry repairs to my siding, a few windows replaced, and a few repairs to my screened-in porch. 

The weather has been challenging lately in NC so the house has taken on some damage. Not too much, but I like to stay ahead of things regarding maintenance.

He gave me an estimate for his time (hours) and costs to repair each item.

I was sort of taken aback by the estimates. They seemed much longer/larger than the ones I had done on my own so I shared them with him.

When I did, he gave me a sideways stare. He said that if I wanted to do the work, then my estimates were valid. But if I wanted him to do the work, then mine were irrelevant. He noted that this is what he did for a living, that he had glowing recommendations (he did!) and that he stood by his estimates as valid.

He also mentioned that, with all due respect, I was biased. I was the customer so I saw things in a different light (easier, quicker, lower cost) then he did. He also mentioned that I had little (recent) experience ;-)

In the end, he said that I either trusted him or not. And he asked – did I want him to do the job?

I quickly apologized for my presumptuousness, and wholeheartedly said YES.

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