It’s sort of a chicken and egg problem in many agile teams—that is the notion of trust.
- Do you give the team your trust as an organization? Or do they have to earn it over time?
- And if they make a mistake or miss a commitment, do they immediately lose your trust? And then have to start earning it again?
- And is trust reciprocal, i.e., does the organization need to gain the trust of the team? And if so, how does that work?
I want to explore trust in this article. I’ve done it before, but an interview by Jeff Nielsen inspired me to revisit it.