Tanner Wortham is a ScrumMaster and coach who I’ve quoted on this blog before. He recently wrote a blog post entitled: When Can a ScrumMaster Say No which I read with interest.
I’ve been sharing of late around the notion of more prescriptive coaching stances and, at least in my mind, this seeps into the role of ScrumMaster. So I wanted to hear what Tanner had to say.
Here’s a snippet from the article:
[…] Doing away with the sprint review simply ignores the problem. Help the team experiment with new ways to conduct the review but that align with the intent. Over time, they will find their solution. At no point did we have to say no. In fact, we should avoid it. I believe our responsibility is to understand and to guide. Rarely is it to deny.
Even so, I occasionally encountered two situations where I’ll say no as a Scrum Master:
I’ve been presenting at conferences for years. Over 20 years to more precise.
One of the common occurrences is that someone points out a typo or grammatical error on one of my slides in the comment section of the feedback form. I recently had this happen in a Certified Agile Leadership class. One of the feedback post-it notes on the first day pointed out a few typos. While I appreciate the feedback, I often wonder if there is more feedback than simply minutia…
If you read the feedback on Amazon for my Scrum Product Ownership book, some of the reviewers say the same thing. They talk about copy edit quality and the errors. These folks are right. I should have spent more time and money on the editing process. But if you look at the vast majority of the reviewers, they seemed to have overlooked those mistakes and received great value from the book.
And the detractors really seem to rate the book much lower based on the simple errors, simply overlooking the real value of the book. It’s as if they can’t see the forest for the trees.
As the instructor walked us through the exercise, he made it clear that “it depends” was not an acceptable answer. I asked if we could say “I don’t know”. And that was unacceptable as well.
It seemed that his only view of a viable answer to leadership was to provide a historical, trended data forecast. To give them as specific a timeframe as possible and lightly couch the risks associated with the estimate.
His primary driver for this position seemed to be that:
If we didn’t give them a specific forecast, they would go to someone (another team, another organization, offshore firm, nearshore firm, outsourced, etc.) that would make a more specific commitment.
I.e., that because we’re afraid of losing the “bid”, we have to provide something to win their confidence and win the work. No matter the level of confidence or runway we have in our historical “velocity-based” data.
I was talking with someone at a conference a few weeks ago and he asked the question:
What do you think about the concept of “Elastic Teams”?
To be honest, I’d never heard teams referred to in that manner, so I had to admit that I didn’t know. I asked, what do you mean by an “Elastic” team? He went on to explain.
He said that these are teams who are formed, dissolved, and reformed around business needs and priorities. For example:
If you had 3-5 teams working on a set of products in your portfolio and the overall business priority changed. Then you could possible shrink each of those teams by 3-4 individuals and assign them to another team (or group of teams) for 2-3 months.
If something else shifted, perhaps something smaller. For example, a customer escalation of a performance problem. Then you might shift members amongst teams to address the situation. In this case, it would hopefully be a shorter-term reassignment, and then things could go back to normal.
One of the new capabilities of my agile coaching practice is the ability to deliver the Scrum Alliance, Certified Agile Leadership (CAL1) class. It’s a relatively new certification for the Scrum Alliance and it targets the management and leadership levels within organizations who are planning to or who have already adopted agile approaches to software development.
I’ve been coaching agile transformations (organizations, groups, teams) for over 15 years. During that time, I’ve noticed that there are literally 3-tiers to any transformation:
- Sr. Leadership Tier
- Organizational Leadership & Management Tier
- Team Tier
Most organizations only focus the transformation or adoption towards the team level. But in my experience, success is in effectively guiding all three tiers towards agile principles, tactics, and leaner agile mindset.
In fact, I think the critical tier is in the middle.
I’ve sometimes heard it called the “frozen middle” because it’s where true agile transformation lies, but it’s the tier that often gets the least attention.
Enter – Certified Agile Leadership
The CAL is solely focused towards the middle-tier. And finally, we’re engaging leadership folks with training and coaching of their agile transformational skills.
It dawned on me the other day. I client asked for role-based guidance around ScrumMasters and Product Owners. One of my pointers was to the Meta-cast podcast that Josh Anderson and I do together.
But there are 100+ and counting podcasts there and I realized that it's very hard to cull through them all to get role-specific advice.
So I thought I'd pull together three lists in this post that align with the three Scrum roles: ScrumMaster, Product Owner, and Team. It's not intended to be exhaustive, but I think you'll find value in the discussions.
Every year I try to spend time on my own training. I usually start thinking about two things the year before:
- What are some knowledge gaps that I have that I’d like to fill, and
- What are upcoming trends that will cause me to become obsolete if I don’t get ahead of them?
Then I review the available courses and I’ll try to come up with 2-3 things that I’ll focus on for improvement.
Last year I posted my first "Sharpening the Saw" post in June. That inspired me to do it again for 2017, but closer to the beginning of the year. You'll probably see this become an annual post to remind me (and perhaps you) to plot a journey of continuous learning.
In 2001 I was laid off from Lucent Corporation in Raleigh, NC. At the time, I was a software development director leading a group of developers and testers implementing optical networking devices. It was incredibly complex work and the teams were dedicated to doing great things.
This was just post the 9/11 attack and the Telecom bubble burst so to speak. So, all of the large Telecomm companies were impacted.
I was placed on the building close-out crew, so I had a long period of time “managing” the reduction. At that time, I began to write a book. I completed it in 2002 and it was finally published in December 2004. I remember at the time being incredibly impatient as the publisher, Dorset House, took its sweet time in the editorial and printing processes.
In his latest newsletter, Len Lagestee wrote about Even Happier Product Owners. The piece shared 9 conditions of happiness for the Product Owner. Here’s a link to the blog post.
And here’s the list:
- They are immersed with their customers;
- They have the time and space to be visionary and creative;
- They have true ownership over their product;
- They are receiving meaningful feedback about the performance of their products;
- They have a positive working relationship with their Scrum Master;
- They have an even better relationship with technical leads and designers;
- They are proud of what the team is delivering;
- They have embraced their constraints;
- And, they are keeping themselves healthy.
I really like Len’s list as a baseline for the happiness and performance of the Product Owner role. I’d like to compare the list against my 4-Quadrants of the Product Owner role model.
Mike Cohn in a recent newsletter entitled: The Dangers of Definition of Ready made some solid points that have had me “thinking” ever since I read it.
You see, I’ve been a proponent of DoR for at least the past five years or longer in my coaching. I often “couple” the discussion with two areas:
- Definition of Done
- And as an “exit criteria” for Backlog Refinement
I actually consider DoR to be one of the healthier agile practices and I often recommend it to my clients. So I read Mike’s cautionary article with some trepidation. Hoping that I haven’t been misleading my clients in some way.
I’ve captured Mike’s exception to DoR in the below snippet from his post: