Viewing entries tagged
coaching integrity

Agile Coaching Hypothetical

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Agile Coaching Hypothetical

My colleague and friend, Daniel Mezick, posed the following hypothetical on LinkedIn in September 2019 –  

You are an independent Agile coach, visiting a potential client with 1500 employees. It's obvious that the intelligent, well-meaning executive that is interviewing you does not really understand that employee engagement is essential to success in transformation. His org wants to "roll out" imposed Agile practices. They plan to use this big, huge framework. They already decided.

With all the training and everything else, it's looking like about 200K coming your way over the next 8 months if you get this account. But you are 100% sure it's the wrong approach. And if you say so, you figure there is a 60% chance your concerns will be lost in translation. And you know you have no more than 45 minutes with this executive. So, you sit there, intently listening to his story, and pondering what it means to "do the right thing." There are 25 minutes left at this meeting. And you know some other consulting firms who are good at marketing will also be interviewed as service providers for this engagement. You realize it's now or never. And you are not too happy about this... 

Link to the post - https://www.linkedin.com/posts/danielmezick_you-are-an-independent-agile-coach-visiting-activity-6577891855055241216-oU7Y

As of September 16th, the post had received +20k views, 158 reactions, and 116 comments. Which is astounding to me.

Clearly, it’s created a buzz and generated reactions, which is probably why Dan posed it in the first place. I’m thinking he wanted to post a hypothetical that was open to interpretation and representative of a common agile coaching dilemma.

I wanted to weigh-in. Not as a way of directly responding to the scenario. And not, to the more than 100 comments. But more so, just from my heart. You see, I think the answer is quite simple.

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Meeting them where they are…Or Not

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Meeting them where they are…Or Not

This is something I personally struggle with as a coach.

Quite often, my default style is to push my clients beyond their comfort zone. In so doing, I run the risk that it becomes MY vision over THEIR vision. Or that I may be pushing them too hard, far beyond their capacity to change.

But at the same time, meeting them entirely where they are strikes me as a wimpy approach. One that will, at best, succeed in their transformation taking many years. But it’s a common philosophy that I hear repeated by many agile coaching firms who seem to be looking more at long-term revenue flow over client adoption acceleration and ongoing success.

So, the question is – what is the right stance or posture when meeting a new client?

Should we meet them where they are and apply very little change pressure (where and when needed)? Or should we take a risk and push them out of their comfort zones?

And of course, the general answer is – it depends and context matters. But still, we need a general strategy. So which way do we lean? Let’s explore the extremes of that question…

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